FAQ
IS THERE A MINIMUM ORDER SIZE?
Nope! No minimum order size. So give us shout.
HOW DO I PLACE AN ORDER?
Just shoot us an email or give us a call and we will work with you to complete your order.
WHAT ARE YOUR RENTAL PRICES?
Please contact us for our price sheet.
WHEN DO I NEED TO MAKE A RESERVATION?
We encourage you to reserve your items as soon as possible to guarantee availability.
WHAT IS YOUR CHANGE POLICY?
We charge a non refundable $150.00 deposit to reserve your date. If you decide to cancel for any reason, the deposit is non-refundable, However, if you change your mind and would like to rent a different item and that item is available on your event date, we are happy to make that change.
DO YOU HAVE AN EMERGENCY NUMBER?
Please call 602-989-2406
WHAT ARE YOUR PAYMENT POLICIES?
All balances are due upon delivery.
DO YOU CHARGE A DELIVERY FEE?
Yes, we charge a delivery and set up fee of $200.00 for any event within 70 round trip miles from the Mesa Arizona area. If your event is further than 70 round trip miles, please contact us for a quote. Many ask if they can pick up the tables. These tables are SUPER HEAVY and require assembly onsite, so for table rentals we do not allow pick-up. For smaller rentals like glassware, candlesticks, etc. we do allow pick-up. Our goal is to reduce your costs wherever possible.
Q: What is the best way to contact or schedule a style consultation?
A: Through e-mail or text. If our current hours do not work for you, let us know and we can work something out with you!
Q: How do I reserve my rentals?
A: Send us an e-mail with the date of your event, number of guests, venue, and dining style (plated dinner, buffet, family-style, etc.) along with a list of items from our inventory that you are interested in renting! We will reply with availability and total rental price within 24 hours.
Q: How much does everything cost?
A: You can check out our prices in our Collections page or view our downloadable Master Inventory List. Delivery & Pickup and Day of Styling costs may vary depending on rentals, event distance, number of guests and event date.
Q: What forms of payment do you accept?
A: We accept payments through PayPal and Venmo. For rentals, we also ask that you complete a Credit Card Authorization Form to give us permission to charge your card in the event of unreturned or broken items.
Q: I accidentally broke or lost a few rentals. What do I do?
A: We understand that accidents happen. For this reason, we keep your credit card on file just in case. If the item can be repaired, you will only be charged the cost of repair, but if the item cannot be fixed, we will charge 5 times the rental rate in order to replace the item.
Q: Can I or my florist pick up all the floral containers in advance to arrange flowers?
A: Yes, just let us know and we’ll get them all prepared for you at no additional cost.
Q: Do I need to return items completely clean?
A: Absolutely not! The cleaning fee is included in your rentals. All we ask is that all glassware, flatware, and dishes be lightly hand rinsed (not scrubbed) before being placed back in the storage containers they were delivered or picked up in. We will take care of polishing and thoroughly cleaning items after they are returned.
Q: How long may I rent out the items?
A: We typically give our clients 72-96 hours (3-4 days) to return items from the day/time it was picked up. If items were picked up on Friday at 8:00am, we would like to be able to pick them up or have them returned by Tuesday at 8:00am.
Q: Where are you located?
A: Our showroom and warehouse are located at 3620 E. Broadway Rd., Suite 13, Phoenix, AZ 85040. We are available by appointment, so please contact us at info@theconfettistudio.com or (602) 428-7118.
Q: How far can you deliver?
A: We will deliver anywhere within Arizona. Costs may vary.
Q: Do you have order minimums?
A: Our will-call pickup has no minimum. Delivery is $100.00 minimum.
Q: Would you be interested in collaborating for a planned photo shoot?
A: Of course! Just shoot us an e-mail with the location, date, time, vendors involved, inspiration board, and items from our inventory you’d like to use and we will let you know if they are available! Below is a list of fees that we typically charge for photo shoots.
• Distance – $1.00 per mile round-trip (from 59th & Camelback), pickup is free.
• Rentals – 50% of normal rental cost (for tableware)
• Rentals – 75% of normal rental cost (for furniture)
• Weekday Setup & Styling – $75.00
• Weekend Setup & Styling – $50.00